Two decades since its inception, Makan confidently declares that the business is still driven by the notion that the customer is king. He constantly reminds his staff members that it is Kay Makan’s customers who pay their salaries, not Makan himself.
Makan still applies business advice shared with him by Pick ‘n Pay founder Raymond Ackerman during a speech he delivered many years ago. The advice basically boils down to the idea that one should not employ any gimmicks when trying to attract a consumer base. Makan also learned that making promises you cannot deliver on is a dangerous and unethical practice.
Thanks to Ackerman’s passion for his business and commitment to his customers, Makan learned early on to include these values in his own professional philosophy. He takes pride in the fact that the products his customers purchase bring them satisfaction day after day, year after year.
For Makan, combining philanthropy with business makes perfect sense – “if you uplift people today, tomorrow they might be your customers.”
To build lasting relationships with our customers by providing superb customer service and quality product, at a competitive price. To keep customers coming back.
We are committed to the equal employment opportunity for all genders , race groups and the disabled. All staff are given the opportunity to expand their knowledge, and are provided with training on a regular basis..